PRIVACY POLICY – SKINDEPOT.ORG
This Privacy Policy explains how skindepot.org (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access our Website or use our services, including purchasing or receiving digital in-game items. By using our platform, you agree to the practices outlined in this Policy.
1. Data Controller
AURAVAULT LTD (Company No. 16652533), incorporated in England and Wales, with its registered office at 5 Merchant Square, London, England, W2 1AY, is the Data Controller responsible for handling your personal information.
For privacy-related inquiries, contact us at: info@skindepot.org
2. Personal Data We Collect
We may collect and process the following types of information:
Identity & Contact Details: Name, email address, billing and shipping information, and any other details you provide.
Transaction Information: Records of orders, receipts, purchase history, and status of transactions.
Payment Information: Processed securely by authorised third-party payment providers; we do not store complete card information.
Steam & Trade Data: Steam username, trade URL, inventory information, and delivery records of purchased items.
Technical Data: IP address, browser type, operating system, device identifiers, referrer URLs, and cookie data.
Communication Data: Messages sent through support forms, email correspondence, or other channels.
Verification Data: Documents or data used for identity verification, proof of address, date of birth, and AML/KYC compliance, either collected by us or our authorised partners.
3. How We Collect Information
We collect personal data through multiple channels:
Directly from you: When you place orders, submit inquiries, or provide verification information.
Automatically: Via cookies, logs, analytics tools, and other tracking mechanisms while using the Website.
Third Parties: Including payment processors (e.g., PayPal, Stripe, WooCommerce), anti-fraud services, and verification providers.
4. Purposes for Using Your Data
Your personal information is used for:
Fulfilling orders and delivering purchased items, including Steam-based trades.
Communicating with you regarding transactions, support requests, or account updates.
Operating and improving the Website, including security monitoring, debugging, and analytics.
Meeting legal and regulatory obligations, such as AML/KYC compliance, tax reporting, and payment scheme rules.
Enforcing our Terms & Conditions.
We only process your data when necessary for contract fulfilment, legal compliance, or legitimate interests, such as fraud prevention and platform security.
5. Sharing and Disclosure of Data
We may share your information with:
Payment Providers & Financial Institutions: For payment processing, fraud prevention, AML checks, and chargeback management.
Service Providers: Supporting Website operations, hosting, analytics, communications, and customer support.
Steam/Valve: Only as required to complete trade offers or verify item delivery.
Authorities & Legal Advisors: Where necessary to comply with the law or protect our rights.
We do not sell personal data. Full payment details are never stored by AURAVAULT LTD and are processed solely by authorised providers.
6. Communications
We may use your contact information to send:
Order confirmations and trade notifications
Security alerts and service updates
Marketing emails (only if you have opted in)
You may opt out of marketing communications at any time; essential service messages will continue regardless of marketing preferences.
7. Cookies and Tracking
We use cookies and similar technologies to:
Operate and secure the Website
Remember user preferences
Perform analytics and improve functionality
Support marketing campaigns
You can manage cookies via your browser settings or our cookie tools. Disabling certain cookies may affect Website performance.
8. Data Retention
We retain personal data only as long as necessary for its intended purpose:
Support communications: Until the issue is resolved.
AML/KYC records: Minimum five years, or longer if legally required.
Cookies & analytics data: According to their lifecycle.
Transaction & financial records: Up to six years to meet accounting and tax obligations.
9. Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
Access your personal information
Correct inaccurate or incomplete data
Request deletion of data
Restrict or object to certain processing activities
Receive your data in a portable format
Withdraw consent where processing is consent-based
Lodge a complaint with your local data protection authority
To exercise these rights, contact info@skindepot.org.
We do not knowingly collect information from children under 18. If you believe we have information from a minor, contact us to remove it.
You may also contact the UK ICO: www.ico.org.uk
10. Changes to this Privacy Policy
We may update this Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of the Website signifies acceptance of the updated Policy.
11. International Data Transfers
Your data may be transferred outside the UK/EEA if our partners or service providers operate internationally. Such transfers rely on:
Adequacy decisions
Standard Contractual Clauses
Other legally recognised safeguards
12. Data Security
We implement technical and organisational measures to protect your information, including encryption, access controls, and intrusion detection.
No online system is fully secure. You are responsible for keeping your account credentials safe.
Certain payments may be subject to automated fraud checks. You may request human review of any automated decision affecting transactions.
Contact Us
For privacy-related questions or concerns, contact:
AURAVAULT LTD
5 Merchant Square
London, England, W2 1AY
Email: info@skindepot.org
Effective Date: 11 February, 2026
